All returns and exchanges must be pre-authorized by customer service and require a return authorization number. We will accept merchandise for return that was purchased from "http://www.chicstix.com" www.chicstix.com or "http://www.shave-stick.com" www.shave-stick.com and within 30 days of receipt. There is no stocking fee for qualified returns. The merchandise must be in new and unused condition in the original packaging, accompanied by original sales receipt.